Latency and Timeouts - Upstream Network Issues

Incident Report for edpro cloud

Resolved

This incident has been resolved.
Posted Jan 25, 2023 - 15:20 UTC

Monitoring

Our testing and monitoring over the last few hours has shown that the issue is no longer affecting our services.
Our upstream service provider has not yet marked their incident, which caused the problems on our services earlier today, as resolved.
We are monitoring the situation.
Posted Jan 25, 2023 - 14:00 UTC

Update

The issue identified is resulting in slowness on our services and sometimes, some service requests may time out.
Our upstream provider is working on resolving the issue.
Updates here will be limited as the issue is not within our control.
We apologise for the disruption.
Posted Jan 25, 2023 - 09:32 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jan 25, 2023 - 09:17 UTC
This incident affected: Production-UK (uk1.edpro.cloud, uk.edpro.cloud) and Production-US (us.edpro.cloud, useast.edpro.cloud, us1.edpro.cloud).